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Refund & Cancellation Policy

At Taxlink, customer satisfaction is our top priority. We aim to deliver high-quality services, but we understand that sometimes things may not go as planned. This policy outlines the conditions under which refunds and cancellations are applicable.

1. Eligibility for Refund

Customers are eligible for a 100% refund within 10 days of purchasing any Taxlink subscription plan.
No justification is required. If you're not satisfied, we'll initiate your refund promptly.
Refunds will be processed in the form of Credit Notes, unless otherwise specified.

2. Payment Processing Errors

If you attempted to purchase a plan and payment was successfully deducted but not received by Taxlink, you must directly approach your bank or financial service provider for resolution.
Taxlink is not responsible for such failures beyond its control.

3. Refunds for Orders Not Fulfilled by Taxlink

If Taxlink is unable to deliver a service due to legal, regulatory, or compliance restrictions, we reserve the right to refuse the order.
In such cases, customers will receive a 100% refund of the amount paid.

4. Document & Communication Requirements

To process your order successfully, Taxlink requires cooperation from customers:

1. Submission of Documents:

After plan purchase, customers must provide the required documents.
If documents are not submitted within 30 days (without reasonable justification), Taxlink reserves the right to cancel the order.
Payments made will be forfeited, and no refund will be issued.

2. Customer Communication:

Taxlink will attempt to contact you through phone and/or email.
If you remain unresponsive for 30 days from the date of purchase, Taxlink reserves the right to cancel the order.
Payments made will be forfeited, and no refund will be issued.

5. Non-Refundable Scenarios

Refunds will not be provided under the following conditions:

If customers withhold critical information required for service fulfillment.
If Taxlink experts cannot proceed due to missing documents or incomplete information from the customer.
If payments have already been made to Government departments on your behalf (such payments are strictly non-refundable).
If refund requests are made after 10 days of plan purchase.

6. Refund Process

Once your refund eligibility is verified, will send you a confirmation email.
Refunds will be processed within 10 business days from the date of confirmation.
Refunds will be issued in the form of Credit Notes that can be used for future services.

7. Decision Authority

Taxlink's decision on all refund and cancellation matters shall be final and binding.
By purchasing any plan, you acknowledge and agree to abide by this Refund & Cancellation Policy.

8. Summary of Refund Rules

100% Refund:

Cancellation within 10 days of subscription purchase.
Service not fulfilled due to Taxlink's legal/regulatory inability.

0% Refund:

Refund requests after 10 days of subscription purchase.
Customer unresponsiveness for 30 days.
Non-submission of documents within 30 days.
Withholding of required information.
Government fees already paid on behalf of the customer.

For any questions regarding this policy, please contact our support team.

Last updated: September 3, 2025